AIMA Launches Online Requests for Data Changes and Duplicate Residence Permits
The Agência para a Imigração e Mobilidade (AIMA) in Portugal has launched a new online functionality specifically for foreign citizens who already hold a residence card or permit.
This feature is available through the official AIMA contact form:
contactenos.aima.gov.pt.
What Can You Request with This New Feature?
When selecting the topic “Autorização de Residência” (Residence Permit) on the form, foreign citizens can now make two types of requests:
- Change of Personal Data
If your personal data has changed (such as address, name, or other key information), you can request an update to your details used for the issuance of your residence permit. - Request a Second Copy of Your Residence Card/Permit
If your card is lost, stolen, or damaged, you can apply for a duplicate.
Required Documents for Each Request
In both cases, you must upload:
- A copy of your valid passport
- A copy of your current residence card or title
Depending on your request, you’ll also need to provide:
- For Data Changes: Proof of the reason for the change (e.g., utility bill, marriage certificate)
- For a Second Copy: A copy of the police report confirming you reported the loss or theft
Important: These requests must be submitted no earlier than 90 days before the expiry date of your current residence card or permit.
How to Access the Service
You can learn more about this digital service in the official news post from AIMA here:
AIMA News Article.
Ready to submit your request? Go directly to the online form:
AIMA Contact Form.
Need Help with Your Application?
If you’re unsure how to complete the form or need assistance with document preparation, our team at Prismaat is here to support you.
Contact us here for personalized help with your immigration procedures.
i lost my card, so i need an appointment in AIMA for a duplicate resident card
Hello
You need the police report and a digital copy of the card. Then you can request an appointment to get a new one here: https://contactenos.aima.gov.pt/contact-form as mentioned in the post. Note this will not renew you residence permit expiring date.
Hello. My husband and I need to change our address. I tried using this site but received a message saying I cannot change our address because we are within 4 months of the expiration of our temporary residence permits. Our permits expire July 26, 2025. How can I update our address and apply for renewal of our permits? Obrigada
Hello. You can update your adress when you renew your residence card. It seems AIMA is still working on a platform on how to renew the cards expired: https://aima.gov.pt/pt/documentos-e-vistos-validos-e-aceites-ate-30-de-junho-de-2025-valid-and-accepted-documents-and-visas-until-30-june-2025
Site will not allow me to submit my request for address change. All required information has been provided, the “Submit Request” button does not do anything.
Hello. You have to try again, with diferent browsers. And check if all the details are correct from the start. Unfortunatelye the platform is a bit cluttered still.
Hello
Hope you are doing well
Actually I applied second copy of my residence card but I forgot to upload police report now it’s not possible to upload again because I tried and the site pop up the message your card already requested. Kindly let me know what should I do. Thanks
Hello
I don’t believe you can but you’ll be able to either deliver in person or re-submit if required.
Best regards
Bonjour, j’ai déjà un r-v pour la carte de résident le 2 octobre, mais à Evora, ( à 220 KM ) et comme j’habite Quarteira, j’aimerais changer ce r-v pour le mettre plus près de chez moi, ( à Faro – 30 km ) mais toujours sans réponbse à l’AIMA !
Comment faire ? Merci
Unfortunately I don’t think you can«t. It’s preety good you have an appointment at least. You can keep trying with AIMA though.
best regards
I did mistake I I click the residente permit.i have to pay 355.but I want to change normal reniew. I want to pay 181.55 how I change?
Hello. I believe the best for you would be to try and sort it with AIMA directly.
Best regards
I have an appointment for a name change, what documents do I need to bring to the meeting with AIMA? Regards
Hello. You have to take proof of everything you have to change. If you change name you have to have a reason and you prove it with a certificate or and affidavit. Best regards
Hi there, I need to change the details on my card like names, it’s the 10 year permanent residenc. , do you know what documents I have to take?
Hello. You have to take proof of everything you have to change. If you change name you have to have a reason and you prove it with a certificate or and affidavit. Best regards
Hi,
My NIF number is incorrect on my residence card, there is no option for requesting this change. Do you know how I can go about getting this corrected?
Thanks
Hello. Yoy have to go here:https://contactenos.aima.gov.pt/contact-form > Portal De Renovações > Retificar ou inserir Número de Identificação Fiscal (NIF)
Hi, I had changed my adress and its complete update in Finans Portal, Sugrance Portal.
I had send email few months back to Aima at geral@aima.gov.pt to change my adress but i did not get any respons. I login SEF portal and there currently old adress show.
Which link i follow bto change personal information like adress or update email adress. I follow but its not working : https://contactenos.aima.gov.pt/contact-form
How i can update my current adress at Aima?
You can update in the section “Alteração de dados (sem necessidade agendamento)” > “Comunicar/retificar Morada – Com emissão de novo Cartão”
I am residing in Portugal since October 2020 pr-Brexit as UK citizen. I applied for citizenship after completing 5 years living and having property in Portugal. But at the counter, I have been told that my period of living in the Portugal will consider from issuance of TRC not from Residence certificate. I wonder if someone can share his/her experience as British citizen living in Portugal. Thanks
Hi, Good evening.
We had applied for residency over 1 year back in Lisbon and still have not received our residency cards, AIMA have not replied to any emails or registered letters sent, also i have cued for an appointment only to be told no appointments available, this was done in Lisbon, do you have any ideas on this please, Many thanks
Unfortunately AIMA is having several delays. The option for now would be to request in court, wich also has some delays.